The TouchPad from HP is the first device to be powered by WebOS since the operating system was purchased from Palm. As with any new device, especially those running on a new software platform, there are still some bugs to be worked out. Now, a memo leaked from HP acknowledges that the company was aware of problems the device has, and they’re working on software fixes that will take care of issues that many users are having.
In the memo, head of the Palm Global Business Unit said that there are “things we need to improve about the webOS experience.” But, the company is still optimistic about the device, and believes that it will be a great device in the future.
The memo also went on to tell employees not to become discouraged, “The good news is that most of the issues they cite are already known to us and will be addressed in short order by over-the-air software and app catalog updates. We still have work to do to make webOS the platform we know it can be, but remember…it’s a marathon, not a sprint,”
Some users have complained that the WebOS platforms software doesn’t perform as well as users would like, and the interface feels sluggish in comparison with Android and iOS devices. There have also been complaints that not many apps are available for download yet. But, since WebOS is new to the tablet world, this is to be expected.
There have already been some rumors circulating that new devices in the TouchPad family may be available soon–with different screen sizes and possibly more processing power.
Here’s the leaked internal email:
“Today we bring the HP TouchPad and webOS 3.0 to the world. The HP team has achieved something extraordinary—especially when you consider that it’s been just one year since our work on the TouchPad began in earnest. Today also marks the start of a new era for HP as our vision for connected mobility begins to take form—an ecosystem of services, applications and devices connected seamlessly by webOS.
“If you’ve seen the recent TouchPad reviews you know that the industry understands HP’s vision and sees the same potential in webOS as we do. David Pogue from The New York Times says, “[T]here are signs of greatness here.” … You’ve also seen that reviewers rightly note things we need to improve about the webOS experience. The good news is that most of the issues they cite are already known to us and will be addressed in short order by over-the-air software and app catalog updates. We still have work to do to make webOS the platform we know it can be, but remember—it’s a marathon, not a sprint.
“In that spirit, Richard Kerris, head of worldwide developer relations for webOS, reminded me yesterday of the first reviews for a product introduced a little over ten years ago:
“…overall the software is sluggish”
“…there are no quality apps to use, so it won’t last”
“…it’s just not making sense…”
“It’s hard to believe these statements described MacOS X—a platform that would go on to change the landscape of Silicon Valley in ways that no one could have imagined.
“The similarities to our situation are obvious, but there’s also a big difference. Like David Pogue, our audiences get that webOS has the potential for greatness. And like me, they know that your hard work and passion, and the power of HP’s commitment to webOS, will turn that potential into the real thing.”
- HP TouchPad – HP’s Weapon To Fight Android And iOS
- HP’s First Ever WebOS Tablet HP TouchPad Ships July 1st For $499, Pre-Orders Begin June 19
- HP Files For Trademark on (Potential) Future webOS TouchPad Tablet Names
- HP Pre 3 Screenshots Reveal webOS Skype Integration
- Verizon Puts Out HTC ThunderBolt OTA Update, Still No LTE Fix